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Develop and implement standards for ensuring customer satisfaction, dependence, and product/service patronage Direct and supervise the activities of customer relationship team to ensure they comply with acceptable standards Utilize EMR tools in monitoring performance, managing pipeline reports and identifying new business opportunities Collaborate with marketing/sales staff to develop personalized approach to product sales and marketing Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services Utilize online social media platforms to engage their customers and provide quick assistance and resolution of client problems Conduct effective surveys to discover the public perception and customer opinion regarding a product, brand, or service Communicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needs Establish work objectives and implement strategies effective for realizing set goals Ensure customers receive value for products purchased by facilitating a consumer- focused organizational structure Organize campaigns to create product awareness, increase customer base and generate returns Carry out research to discover new techniques for customer relationship management Travel to various locations to solidify the relationship between a company and its client Keep record of all customer information, requirements, and preferences Analyse customer behaviour using data mining tools in spreadsheet programs |
Bombay Jewellery Manufacturers (BJM) is one of the leading manufacturers and exporters of fine diamond studded gold jewellery in India. Situated in the country’s commercial capital, BJM enjoys the privilege of a presence in SEEPZ – special economic f... Read More
