Customer Support Engineer

Customer Support Engineer - Approach

Date Posted: Jun 16, 2023

Job Detail

Location:

Srinagar, Jammu and Kashmir, India
Company:

Approach
Type:

Full Time/Permanent
Shift:

Standard 9 hrs
Career Level:
Positions:

1
Experience:

1 Year
Gender:

Male
Degree:
Apply Before:

Aug 31, 2023

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Job Description

•Reporting to Regional Service Manager & General Manager Service

•Manage Breakdown calls in the assigned territory for the MIF.

•Attain quick response time and reduce the downtime.

•Carry out installations of new machines as per the commitment and impart training to customer for optimum use of the equipment.

•Acquire after Service Contract such as CMC & AMC in the assigned territory.

•Provide Preventive Maintenance for the MIF under warranty & Service Contract so as to reduce repeated breakdown calls and improve performance of the units.

•Updating of service records on SIMS/CRM.

•Ensure proper updating of service records on SIMS/CRM by the regional service team.

•Creating Installation records.

•Manage proper delivery of service parts to customer and send back defective parts.

•Adhoc work given by HOD

Benefits

Skills Required

Job is expired

Company Overview

Approach

Mumbai, Maharashtra, India

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Approach is a platform where the employer and the employee can connect for one goal, Professional Networking. Our user-friendly experience ensures that individuals from different fields can connect to each other with complete transparency and get the... Read More

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