Job Detail

Job Description

 providing first-line support for hardware and software issues.

 Diagnose and resolve technical issues related to desktops, laptops, printers, and peripherals.

 Set up new workstations, install software applications, and configure user accounts.

 Perform regular maintenance on hardware and software to ensure optimal performance.

 Maintain records of issues, resolutions, and inventory of hardware and software assets.

 Assist in training users on new software and technologies, providing guidance on best practices

 Set up and configure network hardware such as routers, switches, firewalls, and access points.

 Troubleshoot and resolve hardware issues; perform regular updates and patches.

 Use tools to monitor network performance and security; analyze traffic and usage patterns.

 Maintain accurate records of network configurations, diagrams, and hardware inventories.

 Work with other IT staff to integrate hardware with software systems and applications.

 Ensure hardware security measures are in place to protect against unauthorized access and threats

Required Skills

• Strong understanding of operating systems (Windows 11), hardware components, and common software applications.

• Ability to diagnose problems quickly and efficiently.

• Excellent communication skills to interact with users and understand their needs.

• Ability to prioritize tasks and manage multiple support requests simultaneously.

• Basic knowledge of network troubleshooting (e.g., connectivity issues, Wi-Fi problems).

• Strong understanding of network protocols (TCP/IP, DNS, DHCP, etc.) and hardware.

• Ability to diagnose and resolve hardware and network issues.

• Experience with monitoring and management tools (e.g., Wireshark, Nagios).

• Ability to communicate technical concepts to non-technical stakeholders.

• Relevant certifications (e.g., Cisco CCNA, CompTIA Network+) can be beneficial.

Skills Required

• Technical Troubleshooting
• Operating Systems Knowledge
• Hardware Management
• Network Troubleshooting
• Communication skills
• Network Monitoring and Security
• User Training
• Documentation and Record-Keeping
• Task Prioritization