Objective
• To manage the guest check in and check outs, attend to guests needs and ensuring that their stay is comfortable
Roles and Responsibilities
• Check in and checkout entries in the IDS
• Taking care of the Guest requests
• Reporting maintenance issues
• Room service (taking orders and passing the KOT to kitchen and following up after 30 minutes)
• Before Check Outs: checking the attachments, keeping gifts ready, checking for outstanding payment and checking mini bar consumption
• Training the new joinees on room briefs and processes
• Giving breakfast list to OTB in the morning and late evening
• At the time of check In: collect ID proofs for all the guests in every room, incase of foreign nationals passport is a must. Making ‘C Forms’ for every international guest and submitting the same to the CID office
• Bill to company (bill on hold): send invoice to company after 30/40 days of credit period. After 2 to 3 days of sending the bill checking with the company if it has been received.
• Counting inventory on every Monday for gifts and stationary etc, handing over the sheet to Facilities Manager, she approves and makes and indent
• Guest departure list, name, comment card (yes/no), why not filled, gifts given
• Comment card entries
• Month end reports (sales, occupancy, spa, laundry, mini bar)
• Attending to phone calls of the guests
• Converting walk ins to guests
• Calling the doctor on call in case of guest emergency
• Handle room inventory on IDS
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