Job Detail

Job Description

A. Operational Leadership

• Oversee and coordinate all hotel departments including Front Office, Housekeeping, Food & Beverage, Sales, Finance, and Engineering.

• Ensure smooth day-to-day operations and address operational challenges proactively.

• Maintain high service standards, ensuring full compliance with brand guidelines, SOPs, and quality expectations.

• Conduct regular property inspections and ensure maintenance of facilities.

B. Financial Management

• Prepare and manage the hotel’s annual budget, forecasts, and strategic business plans.

• Analyze financial performance metrics such as occupancy, ADR, RevPAR, GOP, and NOI.

• Ensure cost controls and identify opportunities to increase revenue and improve profitability.

• Work closely with the finance team to manage cash flow, purchasing, and expense control.

C. Guest Experience & Service Quality

• Ensure delivery of outstanding guest service and resolve escalated guest concerns promptly.

• Monitor guest feedback through surveys, online reviews, and direct interactions.

• Implement strategies to improve guest satisfaction scores and online reputation.

D. Sales & Marketing Support

• Collaborate with the sales and marketing team to drive occupancy and maximize revenue.

• Participate in local community engagement, business networking, and promotional events.

• Support development and execution of sales strategies, packages, and promotions.

E. People Management

• Recruit, train, and develop hotel staff; maintain a positive and performance-driven culture.

• Conduct performance evaluations, coach team members, and manage disciplinary actions when needed.

• Ensure adequate staffing and workforce planning for all operational needs.

• Lead regular team briefings and departmental meetings.

F. Compliance & Risk Management

• Ensure compliance with local laws, licensing requirements, labor regulations, health & safety standards, and brand policies.

• Implement emergency procedures, safety audits, and preventive maintenance programs.

• Ensure adherence to hygiene standards and food safety compliance.

Skills Required

• Strategic Leadership Team Development Staff Supervision Cross-Department Coordination Decision Making Performance Management Conflict Resolution Coaching & Mentoring