Responsibilities : * Preparing Proforma Invoices. * Follow-up with customers on proforma invoices via email and call (whenever possible). * Co-ordinating with other teams to ensure everything is ready for immediate dispatch after payment receipt. * Ensuring all sample requests are completed on time and follow-up with customers for feedback. * Keeping track of all inquiries. * Ensuring all the responses are done on time. * Co-ordinating with other teams for all the issues due to which inquiries are stuck. * Follow-up with customers on offers and other inquiry related issues. * Follow-up with regular customers for their upcoming requirements. * In regular touch with US customers for local stock sales.