1. Order Processing:
Process sales orders accurately and efficiently.
Coordinate with the warehouse and logistics team to ensure timely delivery of products. Track and manage order statuses and provide updates to customers and the sales team.
2. Customer Support:
Respond promptly to customer inquiries via phone, email, and in-person.
Resolve customer issues and complaints in a professional manner.
Provide product information, pricing, and availability details to customers.
3. Sales Administration:
Maintain accurate sales records and reports.
Assist in preparing sales quotations, proposals, and presentations.
Coordinate and schedule sales meetings, appointments, and events.
4. Inventory Management:
Monitor inventory levels and coordinate with the procurement team for replenishment.
Ensure that all products are accurately labeled and stored in the warehouse.
5. Communication and Coordination:
Liaise between the sales team, customers, and other departments to ensure smooth operations.
Collaborate with the marketing team to develop promotional materials and campaigns.
Provide administrative support to the Sales Manager and assist with special projects as needed.
6. Data Management:
Maintain customer databases and update contact information regularly.
Generate and analyze sales reports to identify trends and opportunities.
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