Job Detail

Job Description

Provide technical and Functional support to Clients for Yardi Voyager and other Yardi products as Rent Cafe, Orion BI among others.  Responsible for resolving all Yardi issues raised by the Client or coordinate with Yardi support for completion.  Report, track and close Yardi issues/cases on Client Central on Client’s behalf.  Providing support and maintenance services for Yardi workflows and processes.  Assisting/Train Client’s team to resolve problems with existing Yardi workflows and processes.  Create/Update Standard Operating Procedure (SOPs) for Client’s team.  Create/Import ETLs and train business in creating and import the ETLs.  Design, and develop Custom Reports, utility using Yardi YSR & adhoc Reporting Tool.  Prepare documentation to support system administrative functions and procedures  Identify process and system improvements and implement solutions to improve efficiency and internal customer satisfaction.  Aid in data migration support from existing applications.  Will be responsible to track and update the assigned IT helpdesk tickets raised as per the stipulated SLA.  Expected to understand business and functional knowledge of the customer business / project  Assist in system architecture and design, database design  Studies existing codes; writes new codes; or modifies existing codes as instructed  Studies principles and techniques of programming and the work processes and methods of the organization  To combine program modules into complete executable programs to test module interaction for production purposes  To prepare flowcharts and block diagrams, and codes programs  Study (training) and acquire knowledge of new technologies and skills (software/hardware) with existing ones as per project requirements  Performs unit testing of program modules. Assist in preparation of unit and module level test plans  Responsible for test data / sample data  To learn to utilize various types of electronic and/or manual recording and information systems  Will be actively involved in Live as well as Pilot projects  Required to study and understand completely the SDLC (Software Development Life Cycle)  To work on wire-frames and user manual  Assist in effort estimations  Required to be involved in multiple projects and technologies, as and when required  Expected to do regular deployments, code freeze, UAT and source control  To assist in identifying, assessing the project risks and make efforts to mitigate the same  Resolve escalated issues/concerns and report the same to the immediate superior  To conduct / participate in regular client meetings and share project dashboard / status updates on regular basis to the immediate superior  Provide DAR / Timesheet of all projects  Facilitate deliveries to customer within the specified schedule and quality  Responsible for technical documentation for the projects handled

Skills Required

• Yardi Voyager
• Yardi process
• Import ETLs
• Yardi YSR
• data migration
• SDLC (Software Development Life Cycle)
• Technical documentation